Refund and exchange
Your satisfaction is our goal at LE HAVER...
You can return hardware products provided that they have not been used or opened and that they are in their original condition as they were received by us, with the exception of products that are damaged or that have a manufacturing defect.
Q: Is there a return fee
When returning an intact, undamaged product, i.e. in its original condition, the customer bears the fees, the value of which is 20 riyals, and it is deducted from the value of the returned product, but when returning the damaged product, we bear the full fees.
Q: How can I replace/return a damaged produc?
We will be happy to serve you by sending you a return request or via the customer service available on WhatsApp at the store number 0553597004.
Q: How long is the allowed period for replacing/returning a damaged product?
You can exchange / return the damaged product within 7 days from the time of receiving the order.
Q: How long does the process of replacing/returning a damaged product take?
The exchange/return process may take up to 7 working days.
In the return process, how can I get a refund?
The amount will be refunded after the damaged product reaches us and its condition is confirmed, and then the amount is transferred to your account within 5 working days.